#LabelsR4JamJars – Language Matters

The language used by healthcare professionals can have a profound impact on how people living with diabetes, and those who care for them, experience their condition and feel about living with it day-to-day. At its best, good use of language which is more inclusive and values based, can lower anxiety, build confidence, educate and help to improve self-care. Conversely, poor communication can be stigmatising, hurtful and undermining of self-care and have a detrimental effect on clinical outcomes. The language used in the care of those with diabetes has the power to reinforce negative stereotypes, but it also has the power to promote positive stereotypes. People with diabetes internalise messages from the media, from those around them, but most of all from their healthcare providers. When these messages are perceived negatively, whether it is intended or not, this can lead to feelings of shame, guilt and resentment. People who are ashamed of a condition will find it much harder to engage and manage that condition proactively.

In this conversation, Annie, Bob and Katharine discuss some of the important messages from the Language Matters document and how to make verbal, written and non-verbal communication positive, non-judgemental and empowering.

Learning outcomes:

  • To understand the motivation behind the Language Matters initiative and feel confident to bring the principles and practices to your everyday conversations with patients

Tuesday 29 October 2019

17:30 - 18:10


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Person with diabetes
Associate Professor in Diabetes, Oxford University
Person with diabetes